BLOOM has a friendly exchange policy to ensure your online purchase is free of stress. We ensure that our products have the highest quality standards. However in the unlikely event that you are not satisfied with your product, you may contact us at firstname.lastname@example.org within 24 hours of receiving your order, and we will help you exchange your product.
1. Products which you received in “Damaged/Defective/Broken” condition.
2. Products not as per description/photo on the website.
3. Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by BLOOM. Custom stitched products, bra tops, camisoles, tubes and all accessories cannot be returned or exchanged.
You need to register your dispute by sending email to email@example.com with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can analyze your delivered items. Please mention your order number in the email.
You will receive an e-mail with instructions on resolution or exchange of your item. Please allow BLOOM three working days to respond to your return request and provide instructions on returning your item or provide proper guidance of your order.
When you’re returning an item that was damaged/ defective or due to an error on the seller’s part, you will be compensated for return courier charges. You will be paid flat Rs. 100 voucher which can be used to buy any of the BLOOM products for next 3 months. Please pack well when you are returning the product so that it reaches the seller in good condition.
BLOOM AND CO. 35 A, REGAL BUILDING, 1ST FLOOR, ABOVE KWALITY RESTAURANT, PARLIAMENT STREET, NEW DELHI 110001. Once we receive the product/s, our team will inspect the damage and once authorized, we will gladly offer you a replacement of your product. However, if we are not able to provide you with the same item due to non-availability, we offer you the following refund options: A Store Credit of the refund value which can be redeemed against any future purchases, within the next three months.
BLOOM provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and are mentioned clearly on the product page. Also Prices may be different for different countries.
The estimated time of delivery is within 10 working days for domestic orders and 25 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.
1. We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
2. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
All items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.